Privacy and Data Access – Frequently Asked
Your active account data is archived for five years to satisfy Indonesian financial reporting rules. Personal contact details are deleted unless you request us to keep them for a future account. Transaction records remain on file for compliance; all other profile information is permanently removed after this retention window.
Yes. Log into your account, open Settings > Privacy & Data, and tap Download My Data. You'll receive a file listing your registration details, payment methods, transaction history and any stored preferences. This takes 24 hours; you can also request it via email for verification purposes.
Your payment history with riches138 is encrypted and kept between you and our payment processors. Payment networks see only the deposit amount and timestamp, not your account balance or game activity. Your transaction records appear on your account statement and our secure servers, accessible only to authorised staff.
Cookies keep you logged in across sessions, store your language and game preferences, and flag unusual login attempts from new devices. They do not track you beyond riches138. You can disable cookies in your browser settings, but login and account functions may slow down or require re-entry of credentials.
We do not sell your personal information to marketers or data brokers. We share transaction details with payment processors (DANA, OVO, GoPay, QRIS) only to process deposits, and with regulators or law enforcement only when legally required. Your account data stays within the riches138 network.
Go to Settings > Account Information and update your email, phone number or contact address directly. For sensitive changes (name, birthdate), contact support via live chat or email with proof of identity. Most updates take effect within a few hours; account-verification changes may take one business day.
Alert our support team immediately via live chat (07:00–23:00 Jakarta time) or email. Provide the date, time and description of the unusual transaction or login. We'll review your account, cancel any pending withdrawals and help you secure your password and payment methods right away.
