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Terms & Conditions that protect your account

When you open an account with us, you're entering into an agreement that covers everything from how you deposit via DANA, OVO, GoPay and QRIS to how withdrawals…

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What our terms cover and where they apply

riches138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern how you use your account, deposit funds, withdraw winnings, and interact with live tables, slots and sportsbook markets on riches138. They define eligibility, account access, and our responsibility when technical issues occur or disputes arise. Access and eligibility depends on local law, and

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your account status is subject to verification at any time. We retain the right to update these terms with notice to you via email or account notification. All disputes between you and us are resolved through our support team first, then via arbitration where local law
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permits. Your account remains your responsibility; you agree not to share login credentials, use automated tools, or access the platform from restricted regions.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

WE'RE HERE FOR YOU

How to reach us about terms questions

Team online

Live chat support

Our support team is available via live chat in the lobby during operating hours to explain specific terms clauses, verify your account status, or help with payment method questions.

Email support

Send questions about terms interpretation, data requests, or account rights to our support email. We respond within 24 hours and keep copies of all correspondence for your records.

Account settings

Review your account terms acceptance, update your contact details, and see your deposit and withdrawal history directly in your account settings under Security and History tabs.

SECURITY AND DATA

How we protect your account and information

Account verification

We verify your identity and contact details when you open your account and before processing withdrawals. This protects both you and us from fraud and keeps your winnings secure.

Payment data handling

Your DANA, OVO, GoPay and QRIS payment details are encrypted and never stored on our servers after a transaction clears. We only retain transaction records for withdrawal and dispute resolution.

Session cookies and tracking

We use cookies to keep you logged in, remember your preferences, and prevent unauthorized access. You can clear cookies in your browser settings, though this will log you out.

Data retention and deletion

We keep your account data while your account is active and for 12 months after closure for legal and dispute purposes. You can request a data copy or account deletion by contacting support.

Password and credential security

You are responsible for keeping your password secure and not sharing your login details. We never ask for your password via email or chat. Report suspicious access immediately to our support team.

Dispute escalation process

If you dispute a transaction or believe we've breached our terms, submit your case through the support portal with evidence. We investigate within 5 business days and respond with our findings.

Frequently asked questions about our terms

Yes, you can update your email, phone number, and linked payment methods through your account settings at any time. Changes to critical details like your name or date of birth require verification and may take 24 hours to process.

Violations such as using automated betting tools, sharing your account with others, or accessing from restricted regions may result in account suspension or permanent closure. Winnings may be forfeited depending on the nature of the breach.

The core terms apply equally to all payment methods. Deposit timing and fees may vary by method—most DANA and QRIS deposits clear within 60 seconds, while OVO and GoPay depend on your bank. Check the deposit page for current terms per method.

Before your first withdrawal, we verify your account identity and linked payment method. Subsequent withdrawals to the same account are typically approved within 24 hours if your account remains in good standing.

We retain your account data for 12 months after closure to handle outstanding disputes, process refunds, and comply with local regulations. You can request deletion of personal data after this period through our data request form.

Yes, contact support immediately if a withdrawal doesn't arrive within 48 hours. We investigate the transaction with your payment provider and credit your account if the funds were never delivered or if there was a system error on our side.

We share payment data only with DANA, OVO, GoPay and QRIS providers to process deposits and withdrawals. We never sell your personal information. We may share account details with regulators or law enforcement where local law requires it.

Terms & Conditions that protect your account

How to reach us about terms questions

Live chat support

Email support

Account settings

How we protect your account and information

Account verification

Payment data handling

Session cookies and tracking

Data retention and deletion

Password and credential security

Dispute escalation process

Frequently asked questions about our terms

01 Can I change my account details after I accept the terms?

02 What happens if I violate the terms?

03 Are the terms different for DANA, OVO, GoPay and QRIS deposits?

04 What are your withdrawal verification requirements?

05 How long do you keep my account data after I close it?

06 Can I dispute a withdrawal if funds don't arrive?

07 Does riches138 share my data with third parties?

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